Legal
MY NEURO LLC PROGRAM USER AGREEMENT, PROPRIETARY RIGHTS NOTICE, AND LIMITED LICENSE
Last Updated: July 4, 2026
This Program User Agreement, Proprietary Rights Notice, and Limited License (“Agreement”) is between My Neuro LLC (“My Neuro,” “Company,” “we,” “us,” or “our”) and the individual user who accesses or uses any My Neuro program, platform, application, digital experience, exercise sequence, audio, video, guided session, assessment, dashboard, recommendation, or related service (“User,” “you,” or “your”).
This Agreement applies to all programs and platforms owned, operated, licensed, or made available by My Neuro LLC, including but not limited to My Neuro Faith, My Neuro Business, My Neuro Service, My Neuro Athlete, My Neuro Vitality, NEG BrainLife, and any successor, companion, affiliated, white-labeled, or renamed versions of those programs, unless a separate written agreement signed by My Neuro LLC states otherwise.
By clicking “I Agree,” creating an account, accepting a grant, redeeming access, starting a program, beginning a session, or otherwise using the Program, you agree to this Agreement.
1. Purpose of the Program
The Program provides educational, wellness, cognitive-performance, resilience, brain-body activation, habit-support, and self-guided practice experiences. The Program may include check-ins, assessments, guided exercises, movement prompts, bilateral or left-right rhythm activities, breathing or regulation prompts, audio, video, journaling, progress tracking, program sequencing, adaptive recommendations, coaching support, and related content.
The Program is not intended to diagnose, treat, cure, prevent, or manage any disease, medical condition, psychiatric condition, neurological disorder, injury, or emergency. The Program is not a substitute for medical care, mental health treatment, physical therapy, occupational therapy, emergency services, or professional clinical judgment. You should consult a qualified healthcare professional before beginning the Program if you have any medical condition, neurological condition, balance problem, physical limitation, pain, injury, history of falls, seizure disorder, psychiatric concern, or any other concern about whether the Program is appropriate for you.
If you feel unsafe, dizzy, unstable, emotionally overwhelmed, or physically uncomfortable during any activity, stop immediately and seek appropriate help.
2. Limited Right to Use the Program
Subject to your compliance with this Agreement, My Neuro grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Program for your own individual wellness, education, self-practice, or authorized coaching experience.
You may not use the Program for any commercial purpose, professional training purpose, research purpose, competitive purpose, product-development purpose, institutional deployment, resale, redistribution, or service offering unless My Neuro LLC has authorized that use in a separate written agreement.
Your access may be provided through purchase, employer benefit, partner access, grant, scholarship, free trial, promotional access, administrator assignment, coach-supported access, or other authorized pathway. Free or granted access does not transfer ownership of the Program or any My Neuro intellectual property.
3. My Neuro Proprietary Materials
The Program contains proprietary and confidential materials owned or controlled by My Neuro LLC. These materials include, without limitation:
a. program structures, pathways, tiers, phases, progressions, sequences, and practice flows;
b. exercise libraries, exercise names, exercise combinations, exercise instructions, exercise variations, warm-up activities, surrounding activities, preparation steps, transition steps, closing steps, and post-exercise activities;
c. cognitive, sensory, visual, vestibular, balance, coordination, rhythm, bilateral, breathing, regulation, reflection, journaling, spiritual, performance, and resilience-related prompts and methods;
d. recommendation logic, adaptive sequencing, personalization logic, decision rules, algorithms, scoring approaches, progress indicators, check-in interpretation, program-matching logic, and user-experience flows;
e. audio, video, images, avatars, demonstrations, text, scripts, voice prompts, coach prompts, user-interface design, dashboards, progress displays, content libraries, session architecture, data structures, databases, metadata, taxonomies, labels, tags, and software code;
f. training methods, business methods, partner workflows, coaching-session structures, grant workflows, administrator tools, program-delivery methods, and platform operations; and
g. any non-public information about how the Program is designed, selected, sequenced, adapted, delivered, modified, measured, or improved.
These materials are collectively referred to as the “My Neuro Proprietary Materials.”
4. Trade Secrets and Confidential Information
You acknowledge that the My Neuro Proprietary Materials include confidential information and trade secrets of My Neuro LLC. These trade secrets may include non-public methods, processes, compilations, algorithms, formulas, designs, program logic, exercise sequencing, assessment logic, recommendation logic, software functionality, content architecture, and combinations of elements that derive independent economic value from not being generally known and from not being readily ascertainable by others.
You agree that My Neuro takes reasonable measures to protect its proprietary information, including requiring users to accept this Agreement before accessing the Program, limiting access to authorized users, using account-based access controls, restricting copying and redistribution, and reserving ownership of non-public program materials.
You agree not to disclose, publish, transfer, share, reproduce, extract, scrape, copy, summarize for competitive use, or otherwise make available any My Neuro Proprietary Materials except as expressly allowed by this Agreement.
5. Restrictions on Copying, Reverse Engineering, and Competitive Use
You agree that you will not, directly or indirectly:
a. copy, record, download, photograph, screenshot, screen-record, transcribe, reproduce, publish, distribute, display, sell, license, rent, lease, lend, share, or otherwise transfer any part of the Program except where the Program expressly allows personal use;
b. reverse engineer, decompile, disassemble, decode, inspect, derive, infer, reconstruct, map, test, benchmark, or otherwise attempt to discover the Program’s source code, object code, algorithms, sequencing logic, recommendation logic, scoring logic, personalization rules, trade secrets, or underlying methods;
c. use the Program to create, train, improve, benchmark, validate, or commercialize any competing or similar product, platform, program, software, app, service, exercise library, wellness program, cognitive-training program, coaching program, algorithm, artificial-intelligence model, or derivative work;
d. use automated tools, bots, crawlers, scrapers, browser extensions, scripts, data-mining tools, screen-recording tools, or similar technologies to access, copy, monitor, extract, or collect Program content or data;
e. share your login credentials or allow any unauthorized person to access the Program through your account;
f. bypass, disable, interfere with, or attempt to circumvent security, access-control, subscription, grant, payment, usage-limit, or technical protection features;
g. remove, obscure, or alter any copyright, trademark, proprietary, confidentiality, disclaimer, or notice language in the Program;
h. misrepresent your identity, eligibility, affiliation, authorization, or role when accessing the Program;
i. use the Program in any unlawful, harmful, abusive, deceptive, infringing, or unauthorized way; or
j. assist, encourage, permit, or enable any other person or entity to do any of the above.
6. No Transfer of Ownership
The Program is licensed, not sold. My Neuro LLC and its licensors retain all right, title, and interest in and to the Program and the My Neuro Proprietary Materials, including all intellectual-property rights, trade-secret rights, copyright rights, trademark rights, patent rights, database rights, software rights, design rights, know-how, and all improvements, modifications, updates, and derivative works.
You do not acquire any ownership interest in the Program by purchasing access, receiving a grant, participating in a program, submitting feedback, completing exercises, or using the platform.
7. User Content and Feedback
You may enter information into the Program, such as check-in responses, journal entries, progress notes, reflections, preferences, goals, or other user-provided information (“User Content”).
As between you and My Neuro, you retain ownership of your personal User Content. You grant My Neuro a limited right to use User Content as reasonably necessary to operate, provide, personalize, support, improve, secure, and administer the Program, subject to our Privacy Policy and applicable law.
If you provide ideas, suggestions, comments, corrections, feature requests, testimonials, or other feedback about the Program (“Feedback”), you agree that My Neuro may use that Feedback without restriction or compensation to you, provided that My Neuro will not intentionally identify you publicly as the source of Feedback without your consent unless permitted by law.
8. Privacy and Data Use
Your use of the Program is also governed by the My Neuro Privacy Policy, which explains how we collect, use, store, and protect information. By using the Program, you agree to the Privacy Policy.
The Program may collect usage information, completion data, session activity, check-in responses, progress indicators, technical logs, and similar data to operate, personalize, secure, maintain, improve, and administer the Program.
Where the Program is provided through an employer, partner, provider, coach, grant administrator, or organizational sponsor, information sharing may be limited by applicable law, the Privacy Policy, and the specific arrangement under which you receive access.
9. Coaching, Partner, Employer, and Administrator Access
Some users may receive access through a coach, provider, employer, organization, grant, partner, or administrator. Those parties may have access to limited information necessary to support, administer, or verify your participation, such as enrollment status, program assignment, completion status, session activity, grant status, or other limited administrative data.
Unless expressly disclosed in the Program or authorized by you, coaches, employers, partners, and administrators should not receive unrestricted access to your private journal entries, private reflections, or sensitive personal responses.
10. Safety, Physical Activity, and User Responsibility
Some Program activities may involve eye movements, head movements, balance activities, coordination activities, walking, standing, breathing, rhythm, or other physical or sensory exercises.
You are responsible for using good judgment and participating only in activities that are safe for your physical condition, environment, and abilities. You agree to:
a. use the Program in a safe space free from hazards;
b. stop any activity if you feel dizzy, unstable, faint, anxious, emotionally distressed, in pain, or unsafe;
c. use support, supervision, seated alternatives, or professional guidance where appropriate;
d. avoid driving, operating equipment, or engaging in unsafe activities while using the Program; and
e. seek medical, mental health, or emergency assistance when appropriate.
11. No Medical, Mental Health, or Emergency Services
The Program does not provide medical diagnosis, medical treatment, psychotherapy, mental health counseling, crisis intervention, physical therapy, occupational therapy, emergency care, or professional clinical advice.
If you believe you may have a medical emergency or mental health emergency, call emergency services immediately. If you are in crisis or may harm yourself or someone else, call or text 988 in the United States or contact local emergency services.
12. Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify My Neuro promptly if you believe your account has been accessed without authorization.
My Neuro may suspend or terminate access if we believe an account has been compromised, shared, misused, used for unauthorized copying, used for competitive analysis, or used in violation of this Agreement.
13. Updates and Changes to the Program
My Neuro may update, modify, suspend, replace, improve, remove, or discontinue any part of the Program at any time. Program content, exercise sequences, features, access pathways, recommendations, dashboards, and user experiences may change over time.
My Neuro may also update this Agreement from time to time. If we make material changes, we may provide notice through the Program, by email, or by another reasonable method. Continued use of the Program after updated terms become effective means you accept the updated Agreement.
14. Third-Party Services
The Program may use or link to third-party services, including hosting providers, payment processors, communication tools, video tools, analytics providers, email or text-message services, app stores, authentication providers, or other technology services. My Neuro is not responsible for third-party services except as required by applicable law or separate written agreement.
15. Subscription, Grant, and Access Terms
Access to the Program may be provided through a paid subscription, one-time purchase, limited-time access, free trial, scholarship, grant, employer benefit, partner arrangement, or administrative assignment.
Unless otherwise stated in writing, access is personal to the authorized user and may not be transferred, shared, resold, assigned, or sublicensed.
My Neuro may terminate or limit access if payment is not completed, a grant expires, eligibility changes, a subscription ends, a partner relationship ends, or the user violates this Agreement.
16. Termination
My Neuro may suspend or terminate your access to the Program if you violate this Agreement, misuse the Program, infringe My Neuro’s rights, attempt to copy or reverse engineer the Program, share access credentials, use the Program for competitive purposes, or create legal, security, operational, or safety risk.
Upon termination, your right to access and use the Program ends immediately. Sections concerning proprietary rights, trade secrets, confidentiality, restrictions on use, disclaimers, limitation of liability, indemnification, dispute resolution, and any provisions intended to survive termination will continue to apply.
17. Disclaimer of Warranties
To the fullest extent permitted by law, the Program is provided “as is” and “as available.” My Neuro does not guarantee that the Program will produce any specific outcome, improvement, result, score, health effect, performance change, emotional change, or functional change.
My Neuro disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, and suitability for your individual needs.
18. Limitation of Liability
To the fullest extent permitted by law, My Neuro LLC and its owners, officers, directors, employees, contractors, licensors, affiliates, partners, providers, coaches, and agents will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost data, business interruption, personal injury, emotional distress, or loss of goodwill, arising from or related to your use of or inability to use the Program.
To the fullest extent permitted by law, My Neuro’s total liability for any claim arising from or related to the Program or this Agreement will not exceed the amount you paid directly to My Neuro for your individual Program access during the three months before the claim arose, or one hundred dollars ($100), whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
19. Indemnification
You agree to defend, indemnify, and hold harmless My Neuro LLC and its owners, officers, directors, employees, contractors, licensors, affiliates, partners, providers, coaches, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your misuse of the Program, violation of this Agreement, unauthorized sharing or copying of the Program, infringement of My Neuro’s rights, violation of law, or use of the Program for unauthorized commercial or competitive purposes.
20. Injunctive Relief
You acknowledge that unauthorized access, copying, disclosure, reverse engineering, competitive use, or misuse of the My Neuro Proprietary Materials may cause irreparable harm to My Neuro LLC for which monetary damages may be inadequate. My Neuro may seek temporary, preliminary, and permanent injunctive relief, specific performance, and other equitable remedies without the need to post bond, in addition to any other remedies available at law or in equity.
21. Governing Law and Venue
This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Subject to Section 22 (Arbitration and Class Action Waiver), the state and federal courts located in Duval County, Florida will have exclusive jurisdiction over disputes arising from or related to this Agreement or the Program, and you consent to personal jurisdiction and venue in those courts.
22. Arbitration and Class Action Waiver
Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.
a. Informal Resolution First. Before filing any claim, you and My Neuro each agree to first send the other a written notice describing the dispute and the relief requested, and to attempt in good faith to resolve the dispute informally for at least sixty (60) days after the notice is received. Notices to My Neuro must be sent to the contact address in Section 26.
b. Agreement to Arbitrate. Except as provided in subsection (d) below, you and My Neuro agree that any dispute, claim, or controversy arising out of or relating to this Agreement or your access to or use of the Program will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this Section. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
c. Arbitration Procedure. The arbitration will be conducted by a single arbitrator. Unless you and My Neuro agree otherwise, any arbitration requiring an in-person hearing will take place in the county where you reside, or the arbitration may be conducted by telephone, video conference, or written submissions where permitted by the applicable rules. Payment of filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. The arbitrator may award the same individual relief that a court could award, including individual injunctive or declaratory relief, but only to the extent required to resolve your individual claim.
d. Exceptions. Either party may bring an individual claim in small claims court if the claim qualifies. In addition, nothing in this Section prevents My Neuro or you from seeking temporary, preliminary, or permanent injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights, trade secrets, or confidential information, including under Section 20 of this Agreement.
e. Class Action and Jury Trial Waiver. To the fullest extent permitted by law, you and My Neuro each agree that any proceeding will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims. By entering into this Agreement, you and My Neuro each waive the right to a trial by jury and the right to participate in a class action.
f. Thirty-Day Opt-Out. You may opt out of this arbitration agreement and class action waiver by sending written notice of your decision to the contact address in Section 26 within thirty (30) days after you first accept this Agreement. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, or if this Section is found unenforceable as to a particular claim, that claim will proceed in the courts identified in Section 21, and the remainder of this Agreement will continue to apply.
g. Severability and Survival. If the class action waiver in subsection (e) is found unenforceable as to a particular claim for relief, then that claim, and only that claim, must be severed from arbitration and brought in court, and the remaining claims will proceed in arbitration. This Section survives termination of this Agreement.
23. Apple, Google, App Store, and Platform Terms
If you access the Program through Apple, Google, or another app store or distribution platform, your use may also be subject to that platform’s rules. Those platform providers are not responsible for the Program unless required by their own terms or applicable law.
24. Children and Minors
The Program is intended for users who are at least 18 years of age. Users who are at least 13 years of age but under 18 may use the Program only with the consent and supervision of a parent or legal guardian, unless otherwise permitted by applicable law and authorized by My Neuro. The Program is not directed to children under 13 years of age, and My Neuro does not knowingly collect personal information from children under 13.
A parent or guardian who allows a minor to use the Program agrees to this Agreement on behalf of the minor and is responsible for the minor’s use of the Program.
25. Entire Agreement
This Agreement, together with the Privacy Policy and any applicable purchase, grant, subscription, partner, employer, or program-specific terms, forms the entire agreement between you and My Neuro regarding your use of the Program.
If any provision of this Agreement is found unenforceable, the remaining provisions will remain in effect.
26. Contact
Questions about this Agreement may be sent to:
My Neuro LLC
13475 Atlantic Blvd #8, Unit 1026
Jacksonville, Florida 32225
legal@myneurollc.com
https://myneurollc.com
27. User Acceptance
By clicking “I Agree,” creating an account, accepting access, starting a session, or using the Program, I confirm that:
I have read and agree to this Agreement.
I understand that the Program contains proprietary and confidential materials owned by My Neuro LLC.
I agree not to copy, share, reverse engineer, disclose, or use the Program to create a competing product or service.
I understand that the Program is for wellness, education, resilience, and self-guided practice support and is not medical care, mental health treatment, or emergency services.
I agree to the My Neuro LLC Program User Agreement and Privacy Policy. I understand that the program includes proprietary My Neuro methods, exercise sequences, algorithms, content, and platform designs that I may not copy, share, reverse engineer, or use to create a competing product or service. I also understand that the program is for wellness, education, resilience, and self-guided practice support and is not medical care, mental health treatment, or emergency services.
